Listening process in Busturialdea-Urdaibai
The listening process in Busturialdea-Urdaibai has concluded after ten months of work and the collection of more than one thousand citizen narratives on the future of the region and the potential extension of the Guggenheim Museum Bilbao in Urdaibai.

The process made it possible to identify a diversity of social perceptions and areas of consensus, as well as to generate learning on how to collectively address challenges such as the socio-ecological transition or territorial development models. Following the institutional decision not to proceed with the project, its results remain fully relevant to enrich public debate and inform future reflections and policies on the development of the region.

Start of the process

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What now?

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International seminar
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Stakeholder mapping
As part of the process, an ecosystem mapping was carried out, identifying 265 actors, 208 active initiatives and 15 strategic plans.
Active listening
Interviews with 949 people, including a second conversation in some cases, resulted in a total of 1,002 narratives being collected.
Analysis
The analysis of the narratives identified key patterns, nuances and areas of consensus and disagreement.
Sensemaking
Findings were verified in real time through seven sensemaking sessions, in which the narratives were reinterpreted collaboratively with local agents to deepen and validate the analysis.
Contributions
The process has made it possible to systematise the main concerns, priorities and opportunities expressed in the region, generating relevant lessons to enrich public debate and guide future reflections and policies on territorial development.
Final report
The report summarises the main perceptions and conclusions of the listening process, based on the 1,002 narratives collected and the seven sensemaking sessions.
Narrative patterns
An overview of the five narrative patterns identified in the listening process.
Spiral
Stacks
mapping
agent
265
project
208
strategic plan
15
listening
perception
5
most significant change
0
interpretation
session
7
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